Refund and Return Policy

At biozenbd, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

✅ Return Eligibility

We accept returns under the following conditions:

• The product must be unused and in its original condition.

• The product must be returned within 3 days of receiving it.

• The original receipt or proof of purchase is required.

• Items such as medicine or health-related products cannot be returned once opened or used, unless it’s due to a manufacturing defect.

❌ Non-Returnable Items

• Opened or used products.

• Products not in their original packaging.

• Items returned after the 3-day window.

🔁 Exchange Policy

If you received a damaged or incorrect item, please contact us immediately. We will arrange a replacement or refund as applicable.

💸 Refund Method

Once your return is received and inspected, we will notify you. If approved, your refund will be processed via your original payment method or bKash within 7 business days.

📦 Return Process

To initiate a return, please contact us at:

📞 Phone: 01948616890
📧 Email: biozenbd@gmail.com
🏠 Address: Oshudi Gram, Natore Sadar, Natore

We will guide you through the return procedure.